Privacy Policy for
nagada88

1 Data Controller Information

nagada88 ("we", "us", "the Platform", "the Company") is the data controller responsible for the personal information collected through this website and associated services. In this capacity, nagada88 determines the purposes and means by which personal data is processed in connection with the provision of online casino, sports betting, and related entertainment services to players in Bangladesh.

This Privacy Policy applies to all personal data collected from individuals who visit the nagada88 website, register an account, deposit funds, participate in games or betting markets, claim promotions, or otherwise interact with any part of the nagada88 platform — whether via desktop browser or mobile interface.

For all privacy-related queries, data subject requests, or concerns about how your personal information is handled, please contact our designated Data Protection point of contact:

By using nagada88, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the platform.

2 Information We Collect

nagada88 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the site, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

When you create a nagada88 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city, district, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Mobile phone number registered in Bangladesh.
• Email address chosen at registration.
• Username and hashed password (passwords are never stored in plain text).

2.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer obligations and to process withdrawals above defined thresholds, we may request copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Passport biodata page.
• Birth certificate issued by a recognised Bangladeshi authority.
• Proof of address document dated within the last three months (e.g., utility bill, bank statement).
• Proof of payment method ownership (e.g., a screenshot of your bKash, Nagad, or Rocket account showing your registered name and number).

KYC documents are stored in encrypted form and are accessible only to authorised compliance personnel. They are used exclusively for identity verification, fraud prevention, and withdrawal processing purposes.

2.3 Financial Transaction Data

We record details of all financial transactions conducted through your nagada88 account, including:

• Deposit amounts, timestamps, and payment method references (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard).
• Withdrawal requests, amounts, destination payment method references, and processing status.
• Account balance history.
• Bonus credits, wagering progression records, and bonus expiry events.

For mobile wallet transactions (bKash, Nagad, Rocket, Upay), we receive only a transaction reference number and the last few digits of your registered wallet number — we do not receive or store your full mobile wallet PIN or password at any point.

2.4 Gameplay & Betting Data

We collect a full record of your activity on the platform, including game rounds played, stakes placed, winnings received, sports betting markets accessed, live casino session data, and bet settlement outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving the platform experience.

2.5 Technical & Device Data

When you access nagada88, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, session duration, and click-path data. This information helps us detect fraud, maintain platform security, and optimise the user experience for Bangladeshi players.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Provided by you at registration
Contact Data	Email, phone number, address	Provided by you at registration
Financial Data	Transaction history, wallet references	Generated automatically on each transaction
KYC Documents	NID copy, proof of address	Uploaded by you on request
Gameplay Data	Bets placed, game history, winnings	Generated automatically during platform use
Technical Data	IP address, browser type, device	Collected automatically via server logs

3 How We Use Your Data

nagada88 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing purposes under any circumstances. The primary purposes for which we use your data are as follows:

3.1 Account Management & Service Delivery

Your registration and contact data is used to create and maintain your account, authenticate your identity on login, send account-related notifications (such as deposit confirmations, withdrawal status updates, and password reset emails), and ensure that the platform functions correctly for your account specifically.

3.2 Age Verification & Legal Compliance

We are required to verify that all players are 18 years of age or older before they can deposit or wager. Your date of birth and KYC documents are used for this purpose. We also use personal data to comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities, fulfilling anti-money laundering (AML) obligations, and maintaining mandatory transaction records.

3.3 Payment Processing

Financial transaction data is used to process your deposits and withdrawals accurately and to maintain a complete, auditable ledger of all account transactions. Payment method references (bKash account numbers, Nagad numbers, bank account details) are used solely to route funds to and from your account and are not used for any other purpose.

3.4 Fraud Prevention & Security

Technical and device data, combined with behavioural and transaction data, is used to detect and prevent fraud, identify unauthorised account access, flag suspicious betting patterns that may indicate match-fixing or bonus abuse, and protect the integrity of the nagada88 platform for all players.

3.5 Responsible Gaming Monitoring

Gameplay and transaction data is used to monitor for signs of problematic gambling behaviour, such as rapidly increasing deposit frequency, extended session durations without breaks, or frequent maximum-limit deposits. Where such patterns are detected, nagada88 may proactively reach out to the player with responsible gaming resources or apply account safeguards in accordance with our Responsible Gaming policy.

3.6 Marketing & Promotions

With your consent, we may use your contact data (email address and registered phone number) to send you information about nagada88 promotions, seasonal offers (such as Eid bonuses, BPL tournament promotions, and Pohela Boishakh specials), and platform updates. You may withdraw your consent to marketing communications at any time by contacting support@nagada88 or by using the opt-out mechanism in any marketing email you receive. Withdrawing marketing consent does not affect the processing of your data for account management or legal compliance purposes.

4 Cookies & Tracking Technologies

nagada88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain session continuity, and gather aggregate analytics data. A cookie is a small text file placed on your device by the nagada88 server when you visit the site.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as account login, session authentication, shopping cart state (for deposit flows), and security token validation. These cookies cannot be disabled without materially impairing the platform's functionality.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting, last-used payment method, and display preferences. They allow us to provide a more personalised experience on return visits.
• Analytics Cookies: We use analytics tools to understand aggregate patterns in how players navigate the platform — which game categories are most popular, where players encounter difficulty, and how different pages perform. This data is collected in anonymised or pseudonymised form and is used only to improve the platform.
• Security Cookies: These cookies support our fraud detection and account security systems by helping us identify whether a device accessing your account is one you have used before.

4.2 Managing Cookies

You may manage or disable cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Opera, and the Samsung Internet browser widely used on Android devices popular in Bangladesh) allow you to view, manage, and delete cookies stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

5 Data Sharing & Third Parties

nagada88 does not disclose your personal data to third parties except in the specific and limited circumstances described in this section. In all cases where data is shared, we ensure that appropriate data protection agreements and technical safeguards are in place.

5.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with our payment service partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and card network processors (Visa, Mastercard). The data shared is limited to what is strictly required to execute the payment — typically your registered account name, the transaction amount, and a payment reference. These providers are not permitted to use your data for any purpose other than processing the payment on our behalf.

5.2 Identity Verification Providers

When KYC verification is required, we may use a third-party identity verification service to validate your submitted documents against official records. Any such provider is bound by strict data processing agreements, processes your data only for the stated verification purpose, and is prohibited from retaining your documents beyond the verification period.

5.3 Game Content Providers

Game studios whose titles are hosted on nagada88 (including Pragmatic Play, Evolution Gaming, Playtech, NetEnt, Microgaming, Spribe, Jili Games, and Ezugi) receive certain anonymised or pseudonymised session data necessary to deliver the game to your device and to settle game outcomes. These providers do not receive your full identity or financial data and are bound by data protection provisions in their integration agreements with nagada88.

5.4 Legal & Regulatory Disclosure

nagada88 may be required to disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we receive a lawful and valid request to do so. In such cases, we will disclose only the minimum data necessary to comply with the legal obligation and will, where legally permissible, notify the affected player of such a request.

5.5 Business Transfers

In the event that nagada88 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event, we will notify affected players via their registered email address before any transfer of personal data takes place, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6 Data Retention

nagada88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data (registration details, contact data, account preferences): Retained for the full duration that your account remains open and active.
• Financial transaction records (deposit/withdrawal history, balance ledger): Retained for a minimum of five years from the date of the transaction, in accordance with standard record-keeping requirements applicable to financial service providers.
• KYC documents (NID copies, proof of address, proof of payment method): Retained for a minimum of five years from the date of verification, or for the duration of the account relationship if longer.
• Gameplay and betting records: Retained for a minimum of three years from the date of the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Closed account data: Following voluntary account closure, we retain a minimal set of identity and transaction records for five years to meet legal obligations, after which records are securely deleted or anonymised.
• Marketing consent records: Retained for as long as your marketing consent is active, plus one year following any withdrawal of consent, to evidence compliance.

When personal data is no longer required for its stated retention period, it is securely deleted from our servers or rendered permanently anonymous so that it can no longer be associated with any individual player.

7 Your Privacy Rights

As a player on the nagada88 platform, you hold a number of rights with respect to your personal data. nagada88 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at support@nagada88 with the subject line "Privacy / Data Request".

7.1 Right of Access

You have the right to request a copy of the personal data that nagada88 holds about you. Upon receipt of a verified access request, we will provide you with a summary of your personal data in a structured, commonly used format within 14 calendar days. This includes your registration data, transaction history, gameplay records, and any KYC documents on file.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data (such as your contact email or phone number) directly through your account settings. For changes to identity data (such as a legal name change following marriage), please contact support with supporting documentation.

7.3 Right to Erasure

You may request that nagada88 delete your personal data. We will honour erasure requests where the data is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires us to retain it. Please note that financial transaction records, KYC documents, and data held for legal compliance purposes cannot be erased before the end of the applicable mandatory retention period described in Section 6.

7.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing — you may request that we restrict the processing of your personal data while the matter is resolved. During a restriction period, we will continue to store your data but will not actively process it for purposes beyond storage and the resolution of your request.

7.5 Right to Withdraw Consent

Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, and does not affect processing carried out on other legal bases (such as contractual necessity or legal obligation).

7.6 Right to Lodge a Complaint

If you are not satisfied with how nagada88 has handled your personal data or responded to a privacy request, you have the right to raise a complaint. We encourage you to contact us directly in the first instance at support@nagada88 so that we can attempt to resolve your concern. For unresolved matters, you may also escalate to the relevant data protection supervisory authority in your jurisdiction.

8 Data Security Measures

nagada88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and nagada88 servers is encrypted using 256-bit SSL/TLS technology, the same standard used by major international banks. This ensures that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data — including identity documents, hashed passwords, and payment method references — is stored in encrypted form on our servers. Encryption keys are managed separately from the encrypted data to ensure maximum protection.
• Access Controls: Access to personal data within nagada88 is restricted on a strict need-to-know basis. Staff members who do not require access to personal data in order to perform their role are not granted it. Access permissions are reviewed regularly and revoked promptly when no longer required.
• Two-Factor Authentication: Player accounts support SMS OTP-based two-factor authentication to prevent unauthorised access even in the event of password compromise. Staff accounts accessing internal systems that hold personal data are required to use multi-factor authentication.
• Intrusion Detection & Monitoring: Our platform is monitored continuously for signs of unusual access patterns, brute-force attempts, and other security threats. Automated alerting systems notify our security team of anomalous behaviour in real time.
• Regular Security Audits: nagada88 conducts periodic security assessments of its infrastructure, including review of access logs, vulnerability scanning, and review of third-party integrations, to identify and remediate security risks proactively.

Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights, nagada88 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.